Subscription Feeds
Keep up to date with the latest articles from Trend Tracker by importing one of the following feeds into your favourite RSS-compatible feed reader:
- Blog Entries
- Reports
- White Papers
- Best Practice Guides
- Newsletters
- Press Releases
Entries by Date
Entries by Keyword
- aftermarket
- aftermarket report
- aftersales
- automotive jobs
- automotive oems
- automotive research
- blog
- bodyshop market
- bodyshop repair
- car finance
- car parts
- car repair
- car service
- car service and repair trend tra
- car servicing
- dealer networks
- electric vehicles
- mg rover
- mot test
- mot testing
- new car sales
- news release
- scrappage
- servicing
- used car sales
Blog Entries from 2010
-
Small percentages add up to bigger percentages
We make no apologies for returning to the subject of parts wholesaling again because it appears, judging by our workload, that this sector is seeing a real renaissance in the franchised sector. However our work with several vehicle manufacturers, looking at network performance on their behalf, has highlighted one interesting problem – staff lacking basic knowledge.
-
Automotive Mark-ups & Margins
If you buy something for £100, what do you have to sell it for to make a gross profit margin of 33%? The answer is, of course, £150. Certainly every reader of Auto Retail Network’s Bulletin where this article was first published, would have got this simple example of ‘mark-ups and margins’ correct. However, our experience running training courses for sales executives and aftersales personnel is that the mathematical skills of dealer staff are often sadly lacking, and many would come up with £133 as the answer – how would yours fare? Furthermore, our research on gross margins strongly suggests that this lack of knowledge has an impact on profits.
-
Testing times
The coalition government is, we hear, to review Britain's MOT test regime, the previous government having decided only two years ago to reject a government commission's proposal to save motorists money by complying only with the EU minimum requirement for a first test after four years, and biennial tests thereafter. It took two years for the no-change decision to be made after a delayed consultation.
-
Range Rover Evoque
From time to time, former Trend Tracker analyst and now business academic Dr. Michael Wynn-Williams delivers us his personal view of events and issues in the automotive sector. Happily this week sees Michael letting us air his view of the Evoque, the latest extension to the Land Rover brand portfolio. Whatever road-bound 4x4s in general evoke to you, I hope you’ll enjoy his robust critique of a company that has “thrown off its old mud-plugging ways,” but has nevertheless “slowly become bogged down in its models and brands.”
-
Pricing strategies for a declining market
In a month's time, Ford is cutting the RRPs on all its medium and small cars, as it did in April with its large ones. And it has cut dealer margins too, with the stated aim of making “the whole purchase process more transparent and the value of Ford cars more obvious."
-
Are new cars overpriced?
Last month in this column, we shared our views on the scrappage scheme and how this had influenced new car sales in the short-term. New car sales volumes are, of course, important in their own right but also exert a crucial influence on the used car market and aftersales. Longer term we believe that new car sales volumes will respond in a similar fashion to the recoveries experienced after previous recessions. One potential obstacle to this recovery is the possibility that new cars have become overpriced - something that What Car? magazine raises in its latest issue.
-
Do Quangoids Dream of Electric Cars?
(With apologies to Philip K. Dick.) In July six electric Mitsubishi i-MiEVs will arrive in the North East for trials run by Cenex's Low Carbon Vehicle Procurement Programme at a leasing cost of £137,450 over four years, plus (we guess) around £6.5m for installing 1,300 charging points. The latter approximate figure is included in the last government's 'Plugged in Places' programme, channelled via the regional development agency One North East. In London, 20 Toyota Prius plug-in hybrids on lease will arrive on the fleets of various public bodies in London, courtesy of Toyota and EDF Energy. Similar trials are under way in the Midlands, funded by the Technology Strategy Board and Advantage West Midlands. Correction: funded by all of us.
-
Charting The Decline in SMR Work
Download and read our latest aftersales article, published in the June 2010 issue of Auto Retail Networks' Bulletin.
-
Black and Blue in the Bayou
Dr Peter Wells of Cardiff Business School's Centre for Automotive Industry Research (co-author of Car Futures - Rethinking the automotive industry beyond the American model”, available from Trend Tracker), speculated recently in Automotiveworld.com's Environment Weekly that BP's fiasco could prove a tipping point in the evolution of a market for electric vehicles. Market and public sentiment can turn bad on a dime, and BP's bonds have dropped to junk status, although with oil at $75 a barrel, BP is still gushing cash flow and can easily afford the $billion+ Gulf clean-up cost, and pay a dividend to its US shareholders.
-
More power to your elbow
According to ASE (incorporating Trevor Jones), the average overall labour efficiency of dealers' service departments fell from 83% in 2008 to 80% in 2009. Our own data record a similar fall and you have to go back more than a decade to find service labour efficiencies regularly exceeding 100%. Bodyshops, too, have seen overall labour efficiencies declining over time.
-
Wrong-Footed in Recession
Trend Tracker's associate Dr. Michael Wynn-Williams of Greenwich University Business School contributes some incisive thoughts on the state of the global car industry, reflecting at leisure on the variously effective and irrelevant ways that different automotive OEMs at the Geneva Motor Show were responding to the current dearth of demand. His overall impression of the show was that “this is an industry that is in almost complete denial.” See if you agree.
-
DIY job card analysis
Analysing job cards is an essential research tool for our reports on the market for servicing and repairs. It is the simplest way of deriving the average values of jobs and revealing the strengths and weaknesses of the two principal market suppliers - franchised and independent. The method, albeit arduous and boring, is relatively straightforward and it's the kind of research any franchised workshop or independent garage can do for themselves.
-
And so it begins
Previously we have explained how the number of cars on the road up to four years old has a knock-on effect to the aftersales market. As new car sales fall the so-called 'four-year car parc' diminishes in size and franchised dealerships, which rely on younger cars for servicing business, start to feel the effects. Then as time passes this dearth of cars becomes a problem for independent garages targeting older cars. What is less well understood is that a falling four-year car parc impacts on the market for car body repairs too, because it is generally newer cars that are repaired after an accident.
-
Dealer survey is not all doom and gloom
Earlier in the year in this column we discussed the state of franchise networks and our new study of the used car market. As is often the case in these troubled times, the situation changes almost daily as better information comes to light. For once, though, the new information is not all doom and gloom.
-
Death and Taxes
The saying “Nothing is certain but death and taxes” has been attributed to various authors including Daniel Defoe and Benjamin Franklin. Almost as inevitable as 'death and taxes' is the way the UK's population is ageing. This evolving age profile will be a key factor in car purchases in the future. And it is not even the distant future that politicians baffle us with when they talk about pension provision. Your customers' needs will be changing quite dramatically within ten years.
The chart is our interpretation of data freely available from the Office of National Statistics and shows the age profile of the UK's population now and in five years. Noticeably the two lines are almost identical in shape reflecting the certainty that people who are around now are quite likely to be here in five years - give or take influences like immigration and emigration.