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Blog Entries about "aftersales"
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Our crystal ball
An important feature of our reports – we are launching three new reports this year - is the forecast section where we look into our crystal ball and project future market trends. In the past, this has proved relatively easy and it was just a matter of plugging key data into a computer model. But the current situation has us scratching our heads.
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Franchised workshop retention - going the wrong way
With Trend Tracker’s consumer data about car servicing now available up to the end of September 2011, the full impact of the ageing car parc on franchised workshop retention on servicing, maintenance and repair (SMR) is emerging.
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The horse’s mouth
Research is all about bringing together facts to help answer crucial questions. In the case of the auto retail industry, research typically means ‘market research’. It’s about the market background, customers, the supply structure, the market size and trends, and so on.
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Where has all the work gone?
Auto Retail Network ran two aftersales workshops at the beginning of October and it was our job to present the latest information on the state of the market, which in these tough times was not the most upbeat of assessments. Once we had elucidated the problems, the delegates were tasked with finding solutions as they rotated around four workshops facilitated by experts in relevant areas.
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The remarkable resilience of retailers
At least some of Trend Trackers analysts, myself included, have shown a glass-half-empty attitude towards the standard-model new car franchise system, as some of our past white papers have attested. But we have to admit that earlier reports of its impending demise were more than a little premature. The system isnt bust yet, indeed it survived the 2008 recession rather better than many might have expected.
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Charting The Decline in SMR Work
Download and read our latest aftersales article, published in the June 2010 issue of Auto Retail Networks' Bulletin.
