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Automotive News and Press Releases
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Aftersales market grows in 2012 as independents capture three quarters of MOT work
- Service, maintenance and repair market up by seven per cent in real terms between 2008 and 2012
- Independent workshops captured 74 per cent of all MOTs in 2012…
- ..and 54 per cent of servicing work
- Value of aftersales market due to decrease in light of resurgent new car sales
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Aftersales market grows in 2012, but looks set to decline in the long term
- Service, maintenance and repair market up by seven per cent in real terms between 2008 and 2012
- Franchised workshops captured 37 per cent of servicing work in 2012
- Value of aftersales market due to decrease in light of resurgent new car sales
-
Independents increase hold on aftersales market
Based on interviews with motorists up to the end of August 2012, Trend Tracker's latest data reveal:
- Further rise in servicing retention for independent workshops and fast-fits
- Servicing retention by franchised dealers for make at lowest level since 1998
- Customers influenced primarily by cost, value, technician expertise and preconceptions over warranty requirements
- Ageing car parc means outlets must demonstrate the value of servicing
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Number of workshops falls by a fifth
- The total number of vehicle service and repair outlets in the UK has fallen by 22 per cent since 2001
- Falling servicing volumes and increased costs are primary causes
- Trend is predicted to continue, with seven per cent fewer workshops by 201
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Franchised workshops halt decline in aftersales market share
- Franchised sector records a 0.8 per cent rise in aftersales market share
- Independent workshops also increase market share as fast-fits lose out
- Dealers still failing to capture servicing work and MOTs on older cars
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Aftersales market value rises, despite fall in service and repair volumes
- Servicing and repair market grows 6.3 per cent in value to £8.97bn in 2011
- Decade-long decline in service and repair volumes continues following short-lived increase between 2009 and 2010
- Motorists holding onto cars for longer are paying more for SMR work
- Aftersales market currently presents a “once-in-a-generation” opportunity for franchised dealerships