The 2013 report includes:

• Brand new consumer research covering servicing retention and retention of SMR for Trend Tracker's traditional 14 marques and country groups plus data on marques with smaller car parcs
• Analysis of the market trends in the light of the new, 2012 consumer data and forecasts running forward to 2018;
• New research and analysis of providers of servicing and mechanical repairs, with trends and forecasts to 2018;
• Updated market background information, which is crucial in the light of the ongoing economic situation.

Quite simply this is the most comprehensive study available about the UK market for retail car servicing, maintenance and repair. Running to 220 numbered pages with 252 data tables and charts, you will not find a more complete treatment anywhere.

Extensive consumer and B2B research

Trend Tracker's servicing retention measure has been researched since 1994 with over 223,000 consumer interviews carried out since then. These data permit analysis of routine servicing by age and make of car and the provider of servicing - with trends often stretching back to 1995.
The wider-ranging repair research has been conducted since 2004 utilising the same survey of 1,000 motorists per month, which enables analysis of an array of mechanical servicing, maintenance and repair operations, by provider, age of vehicle and marque.
Complementing the primary research on motorists, Trend Tracker's B2B surveys focus on the input required to size the retail SMR market.

Market size and forecasts

The 2013 study measures the retail SMR market in terms of value and volume for 2012 based on the motorist surveys and B2B research. The trends from 2002 to 2012, and other influential market factors, are assembled in a computer forecasting model to project forward to 2018.

The report also includes an assessment of the providers of SMR services, with trends, 2002/2012, and forecasts running forward to 2018.

Servicing and full SMR data by manufacturer

The traditional Trend Tracker servicing data now runs from 1995 to 2012 covering:

• Citroën
• Fiat Group
• Ford
• Honda
• Nissan
• Peugeot
• Renault
• Rover/MG
• Toyota
• Vauxhall
• Volkswagen
• Volvo
• Other German (Audi, BMW, Mercedes-Benz, Porsche)
• Other Japanese (Daihatsu, Mazda, Mitsubishi, Suzuki and Korean makes)

The full SMR data cover the same 14 marques and country groups from 2005-2012.

Audi, BMW and Mercedes-Benz

As well as the traditional 14 marques and country groups, the 2013 report includes top-line servicing and retail SMR data for marques with smaller car parcs: Audi, BMW, Hyundai, Kia, Land Rover, Mazda, Mercedes-Benz, Mini, Mitsubishi, SEAT, Skoda, and Suzuki.
More than that, Audi, BMW and Mercedes-Benz are included in the two-page summaries of servicing section by marque - together with the 14 traditional marques. The Audi, BMW and Mercedes-Benz trends run from 2006-2012.

Why you should buy the 2013 Trend Tracker report

Detailed: 220 numbered pages and 252 data tables and colour charts
Comprehensive: Market trends back to 2002
Strategic: Market forecasts running forward to 2018
Crucial data: Input for your business planning
Reliable: Primary consumer and B2B research
In depth: Servicing retention trends since 1995
Time saving: All the information you need in one place
Great value: Price held since 2008 - £1,250 + VAT and free P&P

The price of £1,250 + VAT includes one hard copy of the report, an electronic PDF copy, and a 20-slide PowerPoint presentation executive summary. The PowerPoint slides contain all of the report's key information ready for you to present to your team or clients. Free post and packing for: UK, Europe, North America, Asia.

For more details about the range and depth of the 2013 report, and its coverage of the UK market for retail SMR, you should download the PDFs of the contents and list of tables/charts above.

The Car Body Repair Market in the UK is a biennial report produced by mfbi (now part of Trend Tracker Ltd) since 1993 and tbased on primary and secondary data sources. It is a 'market sizing' study analysing data over the 10 years to 2012 and providing forecasts for the coming five years.

This edition details the tough predicament of operators in a body repair sector beset by the results of a double-dip recession on consumer expenditure; a decline in the key 4-year car parc from its 2004/5 peak; and a decline in vital insurer-paid repair demand due to factors including drivers' reducing average mileages.

As all previous editions in this series, The Future of the UK Car Body Repair Market 2012-2017 is the most comprehensive, detailed and statistically informative survey of this market available, providing a solid basis for strategic business planning and risk assessment for many of the market's major players.

The price of £1,250 + VAT includes one hard copy of the report, an electronic PDF copy, and a 22-slide PowerPoint presentation executive summary. The Powerpoint slides contain all of the report's key information ready for you to present to your team or clients.Free post and packing for: UK, Europe, North America, Asia.

You might also like to peruse an article in our blog, which covers some of the key issues thrown up by the research. Please see http://www.trendtracker.co.uk/blog/2012/10/the-uk-car-body-repair-market

Please see http://www.trendtracker.co.uk/store/2013/06/the-castrol-professional-car-servicing--repair-trend-tracker-2013

The 2012 edition of our research report The Future of the Used Car Market in Great Britain is available now. Published biennially since 1994, this report provides unrivalled research data and analysis on current and future trends in the UK used car market. No other single report provides the same depth, breadth and quality of analysis - or forecasts running forward to 2017.

The UK's most authoritative study of the market that serves three-quarters of Britain's motorists includes:

Section 1 - Preface
Section 2 - Executive Summary
Section 3 - Market Background
Section 4 - Used Car Market Size and Trends
Section 5 - The Used Car Consumer
Section 6 - The Supply of Used Cars
Section 7 - The Distribution of Used Cars
Section 8 - Strategic Outlook and Forecasts
Appendix - Executive Summary PowerPoint

You can download the complete contents of the report as a PDF above along with a PDF of all the tables and charts.

Primary research and accurate data sources

The primary research for The Future of the Used Car Market 2012-2017 is derived from Lake Market Research's Lake Motorists Survey, which is based on a monthly face-to-face survey with 1,000 randomly-selected respondents, nationally representative of UK motorists.

The sources for economic and other related statistics include: The Treasury; The Department of Transport; The Office for National Statistics; and Her Majesty's Stationery Office. Other data sources include new vehicle registrations and vehicle parc data from the Society of Motor Manufacturers and Traders, DVLA used car transactions data supplied by Experian.

Essential information for market analysts, business planners and marketers

You'll find this report provides all the data you need for evidence-based decision-making in every facet of used car retailing. So if you are a senior executive or consultant in any of these sectors, this report will be invaluable:

• Car manufacturers and importers
• Finance companies
• Contract hire/leasing companies
• Remarketing agencies
• Franchised dealer groups
• Independent used car groups
• Auction houses
• Automotive industry analysts and consultants

How to buy the report and what you get

You can buy the report right now online for £1,250 + VAT (£1,500) using Visa or Mastercard - with immediate delivery to your inbox of a link to download the report PDF and an executive summary PowerPoint, which are sent in a ZIP file. The hard copy of the report will be posted to you soon after.

Or to purchase by post or fax please download the order form PDF above. You can also phone us on 0870 421 4350 to place your order or find out more details.

Trend Tracker's inaugural UK Car Buyer Brands Perceptions 2011 study is based on 12 months' data drawn from a continuous monthly survey of 1,000 car drivers (owners and users of cars, including company cars) throughout the UK, and designed to provide detailed information on the brands that both new and used car buyers are thinking of purchasing within one year, one to two years and three to five years. The survey tracks the criteria on which car buyers select individual brands, the size, type and cost of car they intend to purchase, the extent of research they intend to carry out and the strength of any relationship with a dealer.

The survey also measures rational, emotional or low involvement approaches to purchasing and identifies which brands will be emotional, rational or low-involvement purchases. Most consumers prefer to believe that they make purchase decisions based on purely rational criteria, but in reality and especially with the purchase of cars, there can be emotional factors, including socially undesirable motives, that influence the brand selection and purchase decision.

The methodology employed is computer-assisted face-to-face, in-home, CAPI-assisted interviews with a random location sample taken at 100 selected sample points within the UK. Data from a sample of 12,000 are analysed to provide statistically significant sample sizes for 33 individual car brands. Responses are analysed only for those stating their intention of purchasing a new or used car within periods of one year, 1-2 years and 3-5 years.

Unique to this survey are questions based on consumer involvement theory (CIT) which identifies the extent to which brand consideration and purchase decisions are most likely to involve 'emotional', 'rational' or 'low involvement' decision making for individuals. Data analysis is supported by insightful interpretation of the data by Trend Tracker's experienced automotive analysts.

Unique Buyer Criteria:

• Car purchase price
• Car model
• Engine size and type
• Mileage driven
• Age of car owned and duration of ownership
• Demographics (age, gender, socio-economics, region, marital status, number of children, number of adults, access to internet)
• Maslow groups (inner-directed, outer-directed, sustenance-driven)

Revealing Analysis:

• Which brands are on car buyers' preference lists and which brands they are most likely to buy next.
• Brand positions and opportunity gaps
• Brand attitudes, strengths, weaknesses and customer retention over time
• Brand purchasing criteria
• How brands compare as rational, emotional or low-involvement purchases
• Benchmark any brand's performance against any other brand

  
  

Car Brands Covered & Sections Included

Download Report Online or Access Data

1. Standard PDF report (Trend Tracker analysis of data)
2. Direct access to data (analyse data to your own requirements)

Report Pricing

• A multi-user copy of the UK Car Buyer Brands Perceptions 2011 study report in pdf form costs £1,950 + VAT.
• A secure login and password for 12 months' access to UK Car Buyer Brands Perceptions 2011 data for in-house analysis costs £8,000 + VAT

  
  

Contact Us Now

Car Buyer Brand Perceptions Webinar

First shown on the 21st September,Trend Tracker hosted an exclusive presentation and interview with the study's lead analyst and author, Robert Macnab.

The presentation included insight into the report as well as a discussion on the survey's results. To download a video of the presentation, please click on the 'Read More' button.

Please see http://www.trendtracker.co.uk/store/2013/06/the-castrol-professional-car-servicing--repair-trend-tracker-2013

This latest report from Trend Tracker offers an unrivalled study of the electric vehicle market, including an in-depth review of EV technologies, and forecasts of the global development and uptake of electric vehicles.

Five user licence PDF electronic version - £445 + VAT

Trend Tracker's critical survey of the activity aiming at the rebirth of the electric vehicle, a species previously thought to have been nigh-extinct since batteries lost out to gasoline in the early years of the last century, was published on 8 February 2011.

This report provides a uniquely broad view of the technology, energy demand, infrastructure and fiscal challenges that face OEMs, governments, investors, environmental lobbies and citizens at large, as the auto industry and its new allies attempt to de-carbonise private transport and respond effectively to the implications of 'peak oil'.

The report is based on three years of tracking developments in the EV and automotive sectors, research which started before any mainstream manufacturer announced EV launch plans. This research was founded on lead author Toby Procter's belief that the prospect of energy scarcity poses greater risks to mobility and the industries that supply it than investors or other 'stakeholders' wish to contemplate.

EV Report Chapters & Contents:

- EV technology
- Battery chemistries
- EVs and power generation
- Recharging infrastructure development
- Oil and other critical resource constraints
- Market penetration forecasts
- Fiscal policies
- Business models

For more details, please download the full table of contents and list of figures/tables above.

No mere technology update, EVs: Energy, Infrastructure and Mobility in the Real World offers uncomfortable facts, figures and advice based on a mass of technology, energy and resources data. It's designed to help investors, politicians, environmentalists and senior executives in the automotive and power utility sectors get to grips with the dynamics and challenges of what could be the most seismic transition since globalisation -from oil to electricity.

This report is not anti-EV propaganda, or the product of swivel-eyed climate change deniers. It is a rigorous, commonsensical appraisal of EV technologies, and the policies that aim to bring them to market.

Pricing

This report is priced at £445 + VAT for a five-user electronic copy supplied in PDF file form.

Buyers can print the file for their own use only at 150 dpi. The PDF is also enabled for copying and searching.

Printed and spiral-bound copies are priced at £100.00 (each) and are available only to buyers of the single- or five-user licence versions of this report. Appropriate order forms can be found at the top of this page - or buy online now.

This latest report from Trend Tracker offers an unrivalled study of the electric vehicle market, including an in-depth review of EV technologies, and forecasts of the global development and uptake of electric vehicles.

Single user licence PDF electronic version - £345 + VAT

Trend Tracker's critical survey of the activity aiming at the rebirth of the electric vehicle, a species previously thought to have been nigh-extinct since batteries lost out to gasoline in the early years of the last century, was published on 8 February 2011.

This report provides a uniquely broad view of the technology, energy demand, infrastructure and fiscal challenges that face OEMs, governments, investors, environmental lobbies and citizens at large, as the auto industry and its new allies attempt to de-carbonise private transport and respond effectively to the implications of 'peak oil'.

The report is based on three years of tracking developments in the EV and automotive sectors, research which started before any mainstream manufacturer announced EV launch plans. This research was founded on lead author Toby Procter's belief that the prospect of energy scarcity poses greater risks to mobility and the industries that supply it than investors or other 'stakeholders' wish to contemplate.

EV Report Chapters & Contents:

- EV technology
- Battery chemistries
- EVs and power generation
- Recharging infrastructure development
- Oil and other critical resource constraints
- Market penetration forecasts
- Fiscal policies
- Business models

For more details, please download the full table of contents and list of figures/tables above.

No mere technology update, EVs: Energy, Infrastructure and Mobility in the Real World offers uncomfortable facts, figures and advice based on a mass of technology, energy and resources data. It's designed to help investors, politicians, environmentalists and senior executives in the automotive and power utility sectors get to grips with the dynamics and challenges of what could be the most seismic transition since globalisation -from oil to electricity.

This report is not anti-EV propaganda, or the product of swivel-eyed climate change deniers. It is a rigorous, commonsensical appraisal of EV technologies, and the policies that aim to bring them to market.

Pricing

This report is priced at £345 + VAT for the single-user electronic copy supplied in PDF file form. This version cannot be copied or printed.

Printed and spiral-bound copies are priced at £100.00 and are available only to buyers of the single- or five-user licence versions of this report. Appropriate order forms can be found at the top of this page - or buy online now.

Please see http://www.trendtracker.co.uk/store/2013/06/the-castrol-professional-car-servicing--repair-trend-tracker-2013

No conventional management report, Car Futures - Rethinking the automotive industry beyond the American model - is aimed at policy makers, academics, environmental NGOs, and of course, the industry itself. The authors say, “We hope to shock all of these interest groups at least some of the time as a contribution to the reconstruction of what remains a vital industry.”

Drawing on the history of the auto industry since mass production began in Detroit, the authors argue that the crisis of the once-'Big Three' (GM, Ford, Chrysler) has put in question the whole American business model, copied worldwide, that once underpinned their dominance.

They write in the report's Executive Summary, “There is a mistaken belief among car manufacturers that their activity is the be all and end all of automobility. While there is no car market without somebody making a car, there is no business without somebody making money, and that is where car makers seem to be missing a trick or two. Manufacturers only capture a limited slice of the total automotive value chain.
“New business models for the future would need to capture more of that value chain by integrating assembly, distribution and aftercare. This kind of thinking could also ultimately lead to a more sustainable car industry in economic, social and environmental terms. The current recession with its attendant credit crunch may well accelerate this process of industrial transformation. Many current players have proved to be ill-adapted to the 21st century automotive ecosystem. We may see some radically new business models emerge within the next 10 or 20 years.”

Besides preparing readers for the future, Car Futures - Rethinking the automotive industry beyond the American model also provides the historical information and economic and technical data to help understand how the auto industry became the problematical phenomenon it now is, commanding big subsidies to support overcapacity while its global environmental footprint is still growing.

The 100 A4 pages of Car Futures - Rethinking the automotive industry beyond the American model include 28 tables, charts and photos.

Until midnight on 20 November, Trend Tracker is offering the Car Futures PDF + book package at a special launch price £55.00 + VAT

Thereafter an electronic PDF download is priced at £49.00 + VAT, while this PDF together with a printed and wire-bound soft cover copy is priced at £69.00 + VAT, inclusive of inland/surface despatch.

Dr Paul Nieuwenhuis AffIMI and Dr. Peter Wells are co-directors of the globally influential Centre for Automotive Industry Research at Cardiff Business School, one of the few academic centres globally to study the sector and its broader economic and environmental impacts.

See http://www.trendtracker.co.uk/store/2012/04/the-future-of-the-used-car-market-in-great-britain-2012---2017 for details.

Definitive UK Car Finance Market Research

What the report includes
The report contains the most comprehensive and detailed analysis of current trends and future developments in the car finance market with forecasts to 2014. It is, quite simply, the definitive independent study of the current trends and future development of the market for direct and point of sale financing of car purchases in the UK including:

• The latest data about the retail car finance market by value and volume
• Trends in point of sale finance value and volume, 2003 - 2008
• Direct finance by value and volume, 2003 - 2008
• Developments in the supply of car finance and distribution
• Market size forecasts to the year 2014

Contents summary (please download the detailed contents list as a PDF, above):

• Executive summary
• Market background
• Market size and trends
• The supply structure
• Car finance distribution
• The finance consumer
• The future and conclusions
• Appendix (PowerPoint synopsis)

Report presentation

• Over 100 pages and 50 data tables and charts
• Wire-bound report printed in full colour
• PDF electronic copy
• 15-slide electronic PowerPoint synopsis for your internal presentations

If your job involves market and resource planning for any of these:

• Car manufacturers' and independent POS finance companies
• Direct lenders
• Brokers
• Automotive dealer groups
• Banks and other money market operators
• Automotive industry analysts, consultants and academics

….. then you will certainly profit from this in-depth study of a market crucial to the UK's retail car industry.

What should you do next?
Please download the detailed contents pages and list of tables and charts - the PDF files listed above - to see if this report really can help you plan a post-crisis future for your business.

Available now the report is £1,250 + VAT for a PDF file and bound copy. You can buy the report using your credit card online now and download a zip file containing a PDF of the full report and a 15-slide Powerpoint summary. The hard copy will then be despatched to you within three working days. Alternatively phone us on 0870 421 4350 for other ways to buy.

You can order your copy of the rts Auto Retail Industry Salary Survey 2009 right now online for £149 + VAT and download the PDF version immediately, NOTING THAT HARD COPIES OF THE REPORT ARE NO LONGER AVAILABLE. We will then email you the set of job descriptions and computer version of Motor Trade Selection's 'Broad Spectrum' Guidelines.

Who should order:

• Auto retail directors responsible for setting pay plans and reward schemes
• Senior managers responsible for recruitment and pay
• Job seekers monitoring their own pay packages
• Executives involved in recruitment and retention of staff

NEW You can now download single pages from the rts Auto Retail Industry Salary Survey 2009 reporting basic and total pay for individual jobs for £15 + VAT each. In most cases the download includes the job description as well as salary information by region and nationally. Order these right now online and download the PDF immediately. (Not available in hardcopy.) Download the free sample for a car valeter now! (above)

These individual pages cover:

• Bodyshop Painter / Panel Beater
• Bodyshop Foreman / Estimator (job description for Estimator only)
• Bodyshop Manager
• Bodyshop Receptionist / Adviser
• Car Sales Executive (job description for Sales Executive but salary details merge Sales Executives and F&I Managers)
• Dealer Principal / General Manager
• Dealership Accountant
• General Clerical Assistant (job descriptions are for Ledger/Accounts Clerk, Database Controller, Accounts Assistant/Cashier and Sales Administration Assistant
• Sales Manager (job description for General Sales Manager)
• Parts Counter / Warehouse Assistant
• Parts Manager
• Parts Sales Representative / Telesales (no job description available)
• Parts Delivery Driver / Van Sales (job description for Parts Delivery Driver)
• Service Department Clerical Staff (job description for Warranty Administrator and Service Receptionist
• Service Mechanic (no job description available)
• Service Foreman / Workshop Controller (job description for Service Foreman)
• Service Manager
• Service Receptionist
• Service Technician

Please see http://www.trendtracker.co.uk/store/2013/06/the-castrol-professional-car-servicing--repair-trend-tracker-2013

In a sector known for rapid rates of staff attrition, a good job description is one, essential component of an effective toolset for people development and retention. These were created by John Genge, FIMI, the consultant, accountant and former dealer principal who was one of the founding directors of Trend Tracker Ltd.

Available to download as a Zip file of PDFs only, for which Acrobat Reader is required. This product is NOT available in print form.

See free download of sample job description for valeters

It covers in detail the principles and the finer points of effective written communication, with plenty of ready-made sample letters included to cover all the occasions when a letter is called for.

Author and seasoned automotive marketing expert Howard Popeck explains just why a good letter can win a customer's full attention when a phone call or an e-mail might be inappropriate, or soon forgotten. Furthermore, the targeted direct mail campaign has a growing role to play in reducing dealerships' advertising costs without compromising the effectiveness of the marketing budget.

The guide includes a whole series of carefully crafted, proven letters - to suspects, prospects, customers, and invitations to dealership events - so that sales staff and managers needn't reinvent the wheel.

These letters can be adapted to the dealership's own preferred format.

Money Making Sales Letters for Motor Retailers is available only as a PDF and is priced at £99.00 + VAT.

Please see http://www.trendtracker.co.uk/store/2013/06/the-castrol-professional-car-servicing--repair-trend-tracker-2013

This primary research results in a broad reported range of operators' rather than analysts' views of trends, linked to regional market potential. Although the samples are not weighted to reflect the volume of sales moving through a specific channel or outlet, the businesses surveyed include major chains as well as independents, so are representative of the UK aftermarket.

The CAT Index X, published in March 2006, is now only available as a PDF at £50 + VAT (originally £195 + VAT).

This report was the tenth in a series over five years. Some previous editions are still available in hard copy. Please email us (info@trendtracker.co.uk) to discuss.

Please see http://www.trendtracker.co.uk/store/2013/06/the-castrol-professional-car-servicing--repair-trend-tracker-2013

Please see http://www.trendtracker.co.uk/store/2013/06/the-castrol-professional-car-servicing--repair-trend-tracker-2013