17 April 2020

The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the second half (H2) of 2019. The data showed an increase in complaints from 4.29m in the first half (H1) of 2019 to 6.02m in the second half of 2019.

Within the total numbers, complaints about motor vehicle insurance products fell by 13% to 242,041 in the second half of 2019 (from 277,363 in H1) .

PPI complaints made up 62% of all complaints received in the second half of 2019, followed by current accounts (10%), credit cards (6%) and general insurance products (5%).

For the year, the total volume of complaints figures for regulated firms, motor insurance was down by 7% – 490,402 in 2019 – when compared to 2018’s figure of 529,407.